I'm Missing an Item from My Order, What Should I Do?
We're sorry to hear that an item is missing!
We ask that you please check your Order Confirmation to make sure that the details are correct and as you ordered.
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. If your order has been sent in different parcels, each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
If an item is missing, please contact our Customer Care Team with your order number, the name of the missing item and its details.
We will resolve this issue for you as quickly as we can.
